Artificial Intelligence (AI) could be deciding whether you pass the application process and you’re asked for an interview. Companies that mass hire (bulk hire) for jobs in a limited time frame appreciate reducing the time and costs involved in the hiring process. This also means the human element is removed from part of the hiring process because AI is deciding your suitability for a job.
How does AI help recruiters to find the right applicants?
One way that AI is helping recruiters and companies to select the right candidate is by matching candidates’ skills with the skills required for the job. Before an interview, the recruiter decides if a candidate is the right fit for the job based on his or her own description of skills as written on the application form or resume. It is unknown whether the candidate can really do the job.
One way to streamline the hiring process is through skills assessments. Skills assessments test whether a job candidate has the soft skills needed to do the job. Soft skills are core skills that apply to all professions. For example, time management, teamwork, problem-solving, and communication skills.
An assessment for customer service will have a typical customer/ customer service agent scenario in which the job candidate takes on the agent’s role to answer a customer’s question. The candidate’s answer is evaluated and scored based on their ability to communicate and solve the problem.
AI in assessments speeds up the hiring process, especially when hundreds of applicants apply for jobs in the same week.
Does AI test candidates reliably?
AI is fast and efficient, but like humans, it is not flawless. AI was made by humans. Its purpose is to help people with repetitive tasks, such as scanning through hundreds of job applications quickly to determine who should move on to a job interview.
Like humans, AI can be biased. Humans wrote its programming. Questions in the assessments should not be too easy or too difficult. The only way to determine the difficulty level is by testing questions with the target audience. Test makers assume candidates may answer a question a certain way, but they may need to adjust their answers based on actual answers provided by the candidates.
Although the test makers and the test takers both speak English, there may be regional differences that cause a misunderstanding. For example, sweaters and jumpers are the same thing, depending on which country you are from.
AI is changing the recruiting process and it is constantly being improved. Over time, it will automate more takes, particularly repetitive ones. It will also be able to communicate in real time. For example, it can automate sending emails to update candidates on the status of their application.
If you’re curious about how AI is changing the recruiting process, you can read more about it here.
Key Takeaways
Artificial intelligence (AI) is helping recruiters and Human Resources to increase the efficiency of the hiring process. Companies that bulk hire can use assessments evaluated by AI to determine whether a group of job candidates have the soft skills required to do the job. AI also helps to automate repetitive processes and communicate in real time. In the future, AI will have a part in moving candidates quickly and effectively through the hiring process.
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